Mahjong Wonders- FAQ

Can I download the game?

We have opted for a browser based game that does not need to be downloaded and installed. You can play it almost on any browser.

Can I play the game full screen?

 There is an option of playing the game with larger screen. You can change the option in the settings menu in the upper-right corner in the map view. Larger screen will be adjusted automatically after your browser window, if you want to maximize the size, maximize your browser window before switching to bigger screen size. Changing the screen size will reload your game!

If you experience freezes with larger screen, use normal screen size, as larger screen area needs more resources and can be tricky on older computers.

My game is too slow, it takes time for the tiles to dissappear!

Our game uses GPU (graphic processing unit) for animations. Of you have an older computer or if your computer has integrated GPU or you have too many programs/windows open, the performance of the game can deteriorate. We have created an automatic switch that will display the game with reduced animations and without the need of GPU if your computer cannot handle the animation. However, if you feel like switching to reduced animations yourself, you can find that option in the settings menu, in the upper-right corner in the map view.

If you are using browser that does not support WebGL, you will not see the option of switching between low and high mode of animations. In this case your game will be automatically switched to low animations mode.

I would like to play your game outside Facebook. Can i do it?

Currently our game is available in Facebook and on iPad.

The tiles are too small, it’s hard to find them.

We have additional backgrounds and various tiles in Market in case you don’t like to play with standard background and standard tiles. Some tiles make playing easier, others just give you more points. Check them out and decide, which set fits you best.

 I spinned a Daily Wheel and got a prize, how can I use it?

You can win five different prizes when you spin the wheel. Four of the prizes are boosters that you can use in the game. The boosters are located on the right side of the level layout as you play the game and all your prizes are automatically stored there.

Can I spin Daily Wheel more than once?

You can spin the Daily Wheel more than once if you log in to the game on consecutive days. On the first day you will get one spin, on the second day two spins and on the third day three spins. If you log in to the game every day, you will always have three spins available.

How to unhide/unblock game from newsfeed?

You can review your timeline settings as shown here:

https://www.facebook.com/help/371675846332829

When News Feed Preferences are opened for editing, click on See more options and click on the button Show near the Mahjong Wonders name.

  I had many coins, but they are all gone!

If you run out of boosters during your game, you can buy them for your coins. If you do not want to spend your coins on in-game boosters, pay attention to the number shown beside the booster. If coin and price appears, you are out of boosters and can buy new ones only for coins.

You can get more boosters from our app page, spinning daily wheel or sending gifts to your friends - and they will send you boosters back.

I need more coins! Where do I get them?

You can buy coins or you can earn them if you complete achievements. For example, if you get 15 stars in first civilization, you will be awarded 1 coin, if you improve your game and get 30 stars, you will get 2 coins. If you complete all levels with 3 stars, you will get 3 coins. All-in-all you could get 6 coins for excellent performance in one civilization.

You can also get coins by spinning the Daily Wheel.

The level XX is too hard, there is too little time! It’s not fair to create such hard level!

Our game consists of easy and hard levels. And just like all the other games it will get harder along the way. But at the same time, you should get better at it as well. There are levels that might seem absolutely impossible to solve in given time. But it all is up to your skills.

We have solved all the levels ourselves and they all are solvable. Some professional players can solve these with minimal help from boosters, other might want to use them more often.

If you feel that the level is too hard, you can opt for different ways to help you through it:

you can always use Hint to reveal a match on the table. Using Hint booster will cost you 10 seconds;

if you run out of time, you can use 20s booster, but you will have to use it before the time runs out! You can only use 3 times 20s boosters in one game. If you need more time, you can buy additional 60s after the game has ended;

if you have hard time finding matches, use Reshuffle;

Superhint will show you matches in 3 secons throughout the level;

Highlight will hide all the tiles you cannot match.

You can get all the boosters (except Hint) from Daily Wheel or you can buy them for coins.

I’m having trouble with the game? The game won’t load or start.

We suggest to try running the game on different browser or updating your browser if updates are available. Another good way that might solve some issues is is to clean browsers cache. If you are experiencing any troubles loading the game then close all other tabs, click on Reload (on top of the game), do not leave the page until the game has finished loading. If the game still won't open, please send us Feedback and we will try to assist you.

Usually our game is working flawlessly in Chrome and Firefox. 

You can download Chrome here: https://www.google.com/chrome/browser/desktop/

And Firefox here: https://www.mozilla.org/en-US/firefox/new/

I get the message that the game is open in another browser and it will not load

Our game cannot be played in multiple browsers. If the problem persists, try restarting your computer and try again. Some browsers might work in background even after you have closed them, restarting the computer will terminate these processes.

How to use Gift Card / Facebook Game Card for special offers?

Since offers and sale's can have varying prices, you can use your Gift Card / Facebook Game Card if you redeem it here: https://www.facebook.com/gamecards

The value of the card will be added to your Facebook balance and you can use in sale's and offers as well.